Need Some Help?

We're Here to Support

Need help with StoryTree? Our team is here to help with bedtime stories, child profiles, your account, and anything else your family needs.

Email Support

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How We Support You

We are just a step away. Share your questions with us in the way that feels most convenient for you.

Email Support

support@storytreeapp.com

Our main support channel for questions about StoryTree, stories, child profiles, and your account.

Response Time

Within 24–48 Hours

We reply on business days and work to get back to you as soon as possible.

Support Hours

Monday – Friday

9:00 AM – 6:00 PM (CST)

StoryTree Team

A World of Stories, Rooted in Love

A caring team that helps families enjoy safe and meaningful story moments.

Send Us a Message

Tell us what you need. Our support team will reply with a helpful solution to get your bedtime storytime back on track.

Real help from real people. No robot chat here.

Your family data stays safe. We protect your privacy.

Simple, friendly words. We never use confusing tech terms.

Frequently Asked Questions

Quick answers to the things families ask us most.

How does StoryTree help parents create bedtime stories?

Can I create personalized stories for my child?

Can parents add their own voice to stories?

Can StoryTree help children with special needs?

Is StoryTree safe for children?

How does StoryTree protect my child's privacy?

How do I get help with StoryTree?

Safety First

Your Child's Privacy Matters

At StoryTree, we care about your child's privacy and safety. Every story, voice recording, and child profile stays protected with care.

Encrypted Data

Your family's information and recordings remain private and secure.

PIN-Protected Child Profiles

Parents can create a PIN to keep child profiles safe and control access.

Guardian-Only Uploads

Only parents and trusted guardians can add stories, voices, and content.

No Ads, No Tracking

StoryTree has no third-party ads and does not sell your family's data.

Full Data Control

Parents can manage, export, or delete their stories and account data anytime.

Child Privacy Protection

StoryTree follows child privacy standards to help keep young users safe.

Read our policies

Full details on how we handle your data.

StoryTree v1.0.0 · iOS & Android · Last updated July 2026

Still need help?

Our team is happy to help. Send us an email anytime and we'll respond as quickly as possible.

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